KKai
Last updated · May 11, 2026

Terms of service

1. Acceptance of Terms

Kai is a product under OnyxLabs, a brand operated by Onyx Management, LLC. By accessing or using Kai’s services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use the service. If you are using the service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.

2. Description of Service

Kai provides an AI-native GTM platform that runs the commercial motion of your company through a team of agent specialists. Our services include:

  • Onboarding of company context (positioning, ICP, brand voice, target accounts)
  • AI-powered prospecting, account sourcing, and contact enrichment
  • Outbound and inbound email drafting, sequencing, and reply routing
  • Content drafting across LinkedIn, blog, lifecycle email, and landing pages
  • Market intelligence, competitor monitoring, and customer-proof extraction
  • Pipeline tracking, attribution, and weekly reporting
  • Pre-built integrations with email, social, search, CRM, analytics, and collaboration tools

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

3. User Accounts

To access certain features of our service, you may need to create an account. You are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account, including actions taken by the agent specialists you configure
  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these terms or that have been inactive for an extended period.

4. Subscription and Payment

Access to certain features of our service requires a paid subscription. By subscribing to a paid plan, you agree to:

  • Pay all applicable fees as described in your subscription plan
  • Provide accurate billing information
  • Authorize us to charge your payment method on a recurring basis

Subscription fees are billed in advance on a monthly or annual basis and are non-refundable except as required by law. We reserve the right to change our pricing with 30 days’ notice.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will retain access to the service until the end of that period.

5. User Obligations and Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You agree not to:

  • Upload any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Upload content that infringes on the intellectual property rights of others
  • Use Kai to send unsolicited communications in violation of CAN-SPAM, GDPR ePrivacy rules, or any other applicable anti-spam or anti-marketing law
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Use the service to transmit malware, viruses, or other harmful code
  • Interfere with or disrupt the service or servers connected to the service
  • Use automated means (bots, scrapers) to access the service without our written permission
  • Reverse engineer, decompile, or disassemble any part of the service
  • Resell or redistribute the service without our authorization
  • Use the service in violation of any applicable laws or regulations

6. Intellectual Property

The service and its original content, features, and functionality are owned by Onyx Management, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks, service marks, and logos may not be used in connection with any product or service without our prior written consent.

Feedback

If you provide us with feedback, suggestions, or ideas about our services, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and incorporate that feedback into our services.

7. Your Data

You retain all rights to the data onboarded to or generated through our platform (“Your Data”). By using our service, you grant us a limited, non-exclusive license to:

  • Process Your Data solely to provide our services to you
  • Generate AI outputs (drafts, classifications, summaries, recommendations) based on Your Data
  • Create anonymized, aggregated data for improving our services
  • Store and back up Your Data to ensure service reliability

You represent and warrant that you have all necessary rights to provide Your Data for processing and that Your Data does not violate any third-party rights or applicable laws.

AI-Generated Content

Kai produces AI-generated drafts (emails, posts, briefs, plans). You are responsible for reviewing and approving outputs before they are sent or published externally. You acknowledge that AI-generated outputs may contain errors and may require human review for accuracy, tone, and compliance.

8. Confidentiality

We treat Your Data as confidential and will not disclose it to third parties except as described in our Privacy Policy or as required by law. We implement reasonable security measures to protect Your Data.

You agree to keep confidential any non-public information about our services, including pricing, features, and technical specifications.

9. Service Level and Support

We strive to maintain high availability of our services. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Support is provided according to your subscription plan. Response times and support channels may vary based on your plan level.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The service will meet your specific requirements
  • The service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the service will be accurate or reliable
  • Any errors in the service will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or data
  • Business interruption
  • Cost of substitute services
  • Any other intangible losses

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Onyx Management, LLC (operating as Kai) and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

  • Your use of the service
  • Your violation of these terms
  • Your violation of any third-party rights
  • Your Data or any content you submit to or send through the service

13. Termination

We may terminate or suspend your access to the service immediately, without prior notice or liability, for any reason, including if you breach these terms.

Upon termination:

  • Your right to use the service will immediately cease
  • You may request export of Your Data within 30 days
  • We may delete Your Data after a reasonable retention period
  • All provisions that should survive termination will survive

14. Dispute Resolution

Any disputes arising out of or relating to these terms or the service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Onyx Management, LLC.

15. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes by:

  • Posting the new terms on this page
  • Updating the “Last updated” date
  • Sending you an email notification

Your continued use of the service after changes become effective constitutes acceptance of the revised terms.

16. General Provisions

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Kai regarding the service.

Waiver

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these terms or your rights under them without our prior written consent. We may assign our rights and obligations under these terms without restriction.

17. Contact Us

If you have questions about these Terms of Service, please contact us at:

Kai — a product under OnyxLabs, a brand operated by Onyx Management, LLC
Email: hello@with-kai.ai

For legal inquiries: legal@with-kai.ai